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Welcome to the Signature Systems eLearning website.
Our goal is to provide you with the resources to facilitate a successful online learning experience.
The focus of the E-Learning team is to assist with the integration of technology into online, hybrid and classroom-based courses.
Signature Systems offers self-paced E-Learning courses. The courses allow you to learn about a subject based on your individual needs and interests.
Our design approach is learner-centred, and is based on realistic and measurable learning objectives and includes knowledge assessment tests.
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Available courses
A collection of resources to assist in Tier 1 duties.
In this course you will learn how to leverage the Signature Systems Enterprise Reporting Tools features to best serve your customers and the needs of your business.
Topics include:
- Navigation of the tool
- Reporting
- Inventory Control
- Employee Management
- Rewards Programs
An introduction to Point of Sale Printers.
In this module you will learn the basics of operating the Point-of-Sale.
The Manager screen is where you will access all of your 'Back of the House' functions such as:
Cash reconciliation
Reporting
Assigning drivers
Changing Register behavior
Marketing
POS hardware is any physical device used in taking orders, printing or displaying orders and processing customer payments at a physical location.
This can include credit card readers, displays, terminals, receipt printers, Video Systems and more.
An introduction to the LAN and the Windows Server in the PDQPOS environment.
As a Call Center tech you are tasked with making sure the customer calling in for support has a smooth and productive experience.
This course will familiarize you with Call Center Procedures as well as what is expected of you.
Welcome to the Tier 1 set of courses. These
courses are designed for the Signature Systems Tier 1 call center
technician to learn basic functions of their role. These resources are
not meant to be all inclusive and are provided as a springboard to
better lean your role in supporting our customers.
The first job of a Tier 1 specialist is to gather the customer's
information and to determine the customer's issue by analyzing the
symptoms and figuring out the underlying problem. When analyzing the symptoms, it is important for the Technician to be able
to identify what the customer is trying to accomplish so that time is
not wasted on attempting to solve a symptom instead of a problem.
Once identification of the underlying problem is established, the
specialist can begin sorting through the possible solutions available.
Technical support specialists in this group typically handle
straightforward problems. This includes troubleshooting methods such as
verifying hardware issues, resolving username and password problems,
uninstalling/reinstalling basic software, verification of proper set up,
and assistance
with navigating around application menus.
Your goal as a Tier 1 Technician is to handle 70–80% of the user problems before finding it necessary to escalate the issue to a higher level.
Welcome to our PDQPOS Manager Training Course!
Whether you're a seasoned retail professional or just starting out, mastering the in and outs of our system is crucial for providing excellent customer service, maintaining accuracy in transactions, and ensuring smooth operations at the point of sale.
In this course, we will delve into some of the day to day operations that a manager will need to know in order to ensure smooth customer interactions.
Learn how to move the Database and Services for a SQL Server to a different Server in these step by step guides.
Demo Course